INTERPRETER RIGHTS AND TIPS FOR DEAF COMMUNITY

 You have the right to request an ASL interpreter whenever clear communication is needed — especially during medical appointments, legal discussions, educational settings, job interviews, or public services. Interpreters aren't just for you — they're also there to help the hearing person who doesn’t know sign language understand you accurately. Asking early helps ensure the agency has time to book someone qualified, so everyone can communicate clearly and confidently from the start. 

If an organization seems unsure or reluctant about providing an interpreter, it can help to calmly remind them that accessible communication is a legal responsibility — not a favour. Under the Accessible Canada Act (federally) or Alberta Human Rights Act (provincially), you're entitled to equal access. Putting your request in writing often makes things clearer. And if you need support, the Edmonton Association of the Deaf is here to help guide you through the process. 

As a Deaf person, you are protected under several laws that guarantee equal access to services. This includes the right to interpreters in health care, legal, government, and many other settings. These rights are backed by:

• Accessible Canada Act
   
• Canadian Charter of Rights and Freedoms (Section 15 – Equality Rights)
   
• Alberta Human Rights Act
  You are not required to pay for your own interpreter in most public services — it’s their responsibility to ensure access.

If your request for an interpreter was denied, delayed without reason, or you faced discrimination because you are Deaf, you can file a human rights complaint.

Steps to File a Complaint:

1. Make sure it fits under human rights law

• The issue must involve discrimination based on disability (which includes Deafness).
• The situation must have happened in Alberta within the last 12 months.
   

2. Try to resolve the issue first (if safe to do so)

• It helps to document your request and the response.
• Keep emails, texts, or notes if someone refuses to provide communication access.

3. Fill out the complaint form

• You can do this online or by PDF and email or mail.
• The online form is available here: https://www.albertahumanrights.ab.ca
• Or contact them directly for help with filling out the form.
   

4. Get support if needed

• You can ask a trusted person or advocate to help you.
• You can also request an ASL interpreter if you meet with Alberta Human Rights Commission staff.
   

5. Submit your complaint

• Online, by email, or by mail.
• After submission, they’ll contact you and may offer mediation or investigation.