TEXT 911
TEXT WITH 911 VIDEO
Edmonton’s 911 call centre offers Text with 911, allowing Deaf, Hard of Hearing, and Speech Impaired (DHHSI) individuals to text emergency services from mobile phones. Launched April 30, 2015, it complements but does not replace TTY/TDD, which remains available for non-emergencies.
Only registered DHHSI users with compatible phones can use it. The service is not for the general public. Registration with a wireless provider is required. Voice calls remain standard for non-DHHSI users.
MORE INFORMATION ABOUT TEXT 911
It’s a service that lets Deaf, Hard of Hearing, or Speech Impaired people use their cell phones to text back and forth with 911 in an emergency. You must register your phone first with your cell provider.
- You register your phone with your provider.
- In an emergency, you call 911 as usual.
- The 911 operator will start texting you to get more details.
No. You have to call 911 first. That call tells them to start a text conversation with you. A regular text to “911” won’t work in Canada.
No. It’s only for people who are Deaf, Hard of Hearing, or Speech Impaired. Everyone else still needs to call 911 by voice.
Contact your phone company. You’ll need:
- A working cell phone plan
- A phone that works with T9-1-1
- To check if the service is available where you live
- New phone/SIM, same number – Usually no, but check that it still works
- New number – Yes, you must register the new number
- New phone company – Yes, re-register with the new provider
Click on logo of your provider to REGISTER FOR Text 911
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